Returns and Cancellations Policy

Opomart Enterprise aims to ensure that customers receive the products they order in the expected condition. This policy explains the conditions under which customers may request returns, exchanges, or order cancellations.

Customers are encouraged to review this policy before making a purchase.

1. Return Eligibility

Customers who receive a product that is damaged, defective, incorrect, or materially different from its description may contact Opomart Enterprise to request a review.

Return requests will be assessed based on the nature of the issue, the condition of the product, and the circumstances of the purchase.

Products should generally be returned in their original condition, with their original packaging and any accompanying accessories where applicable.

Nothing in this policy limits any consumer rights available under applicable Ghanaian law.

2. Conditions for Returns

To help us assess a return request, customers should:

• Provide their order details or proof of purchase.
• Explain the reason for requesting a return.
• Provide photographs or other relevant evidence where necessary.
• Keep the product and its packaging in a reasonable condition pending our instructions.

Customers should contact us before sending any product back. Returns should not be dispatched without first receiving instructions from our team.

3. Damaged or Defective Products

If a product arrives damaged or has a manufacturing defect, customers should notify us promptly after receiving the item.

We may request photographs or additional information to establish the nature of the problem.

Following our review, an appropriate resolution may include a replacement, repair, refund, or another arrangement, depending on the circumstances and applicable consumer protection requirements.

4. Incorrect Products

If a customer receives a product different from the one ordered, they should contact Opomart Enterprise with their order details and supporting photographs where available.

We will review the order and work with the customer to determine the appropriate corrective action.

5. Product Condition and Exclusions

Returns may not be accepted for issues arising from:

• Damage caused by improper handling or misuse after delivery.
• Normal wear and tear resulting from regular use.
• Unauthorized alterations or repairs.
• Damage caused by failure to follow reasonable product care instructions.

However, these exclusions do not apply where a customer’s statutory rights provide otherwise or where the issue is attributable to a fault or failure for which Opomart Enterprise is responsible.

Natural variations in leather texture, grain, and finish are not necessarily product defects, as these characteristics may differ between individual leather products.

6. Order Cancellations

Customers who wish to cancel an order should contact us as soon as possible.

Cancellation requests are subject to the current stage of order processing.

Where an order has not yet been processed or dispatched, we will review the request and confirm whether cancellation is possible.

Orders that have already been dispatched may need to be handled through the returns process instead.

Nothing in this section removes any cancellation rights provided by applicable law.

7. Refunds

Where a refund is approved, the amount and method of reimbursement will be communicated to the customer.

Refunds will generally be processed through the original payment method where practicable, or through another mutually agreed method where appropriate.

The time required for a refund to appear in a customer’s account may depend on the payment provider or financial institution involved.

Any refund will be handled in accordance with applicable consumer protection requirements.

8. Exchanges

Customers who wish to exchange a product may contact us to discuss the request.

Exchanges are subject to product availability, the condition of the original item, and the circumstances of the request.

Where an exchange is approved, we will communicate the applicable arrangements and any additional costs before proceeding.

9. Return Delivery Costs

Responsibility for return delivery costs will depend on the reason for the return and the applicable consumer protection requirements.

Where an incorrect, damaged, or defective product is attributable to Opomart Enterprise, we will communicate the appropriate return or collection arrangements.

Where a return is requested for another reason, any applicable delivery costs will be discussed with the customer before the return is arranged.

10. How to Request a Return or Cancellation

Customers who wish to request a return, exchange, or cancellation should contact Opomart Enterprise directly.

Please provide the following information:

1. Your full name.
2. Your order reference or proof of purchase.
3. The product involved.
4. The reason for your request.
5. Photographs or supporting information where relevant.

Our team will review the request and communicate the next steps.

11. Contact Information

For assistance with returns, exchanges, refunds, or order cancellations, please contact:

Business: Opomart Enterprise

Address: TT/70 Martin’s House Tutuka, Tutuka High Street, Tutuka, Ashanti, Ghana

Phone: 0248016686

Email: oposkin@opomart.com