Delivery Policy
Opomart Enterprise aims to ensure that customers receive their purchased leather products through clearly communicated delivery arrangements. This policy explains how orders are prepared, dispatched, and delivered to customers.
1. Delivery Coverage
Opomart Enterprise is based in Tutuka, Ashanti, Ghana.
Delivery arrangements are coordinated based on the customer’s location and the availability of suitable delivery services.
Customers should contact us to confirm whether delivery is available to their preferred destination before completing an order where coverage is uncertain.
2. Order Processing
Orders are reviewed and processed after the required order details and payment arrangements have been confirmed.
Processing includes reviewing the selected products, confirming availability, and preparing the order for delivery.
Customers may be contacted if additional information is required before an order can be processed.
3. Delivery Timeframes
Delivery timeframes may vary depending on the customer’s location, product availability, order preparation requirements, and the delivery service being used.
An estimated delivery period will be communicated to the customer during the ordering process or through direct communication.
Any delivery timeframe provided is an estimate and may be affected by circumstances outside our reasonable control.
4. Delivery Charges
Delivery charges may vary depending on the destination, delivery arrangements, and applicable service costs.
Where delivery fees apply, the charges will be communicated to the customer before the order is finalized.
Customers are responsible for reviewing and confirming the applicable delivery costs before completing their purchases.
5. Customer Delivery Information
Customers must provide accurate delivery information when placing an order.
This includes:
- Full name of the recipient.
- Valid contact telephone number.
- Complete delivery address.
- Relevant location details or directions where necessary.
Opomart Enterprise cannot be held responsible for delivery difficulties caused by incorrect or incomplete information supplied by the customer, subject to applicable law.
6. Receiving Your Order
Customers should ensure that someone is available to receive the order at the agreed delivery location.
Where possible, customers should inspect the package upon receipt and report any visible damage, missing items, or incorrect products promptly.
If a delivery attempt is unsuccessful, alternative arrangements may be discussed with the customer. Additional delivery charges may apply where a new delivery attempt is required and the charges are communicated beforehand.
7. Delayed Deliveries
Although we make reasonable efforts to coordinate deliveries within the communicated timeframe, delays may occur due to transportation issues, weather conditions, logistical disruptions, or other circumstances beyond our control.
If a delivery is delayed, customers may contact us for an update on their order.
8. Incorrect or Damaged Deliveries
If a customer receives an incorrect product or a product that appears damaged upon delivery, they should contact Opomart Enterprise as soon as reasonably possible.
Customers may be asked to provide photographs, order details, or other information to help us review the issue and determine an appropriate resolution.
9. Delivery Address Changes
Customers who need to change their delivery address should contact us as early as possible.
Address changes are subject to whether the order has already been prepared, dispatched, or handed over to the delivery provider.
Any additional delivery charges resulting from an approved address change will be communicated before the change is finalized.
10. Contact Information
For delivery enquiries, order updates, or assistance with delivery arrangements, please contact:
Business: Opomart Enterprise
Address: TT/70 Martin’s House Tutuka, Tutuka High Street, Tutuka, Ashanti, Ghana
Phone: 0248016686
Email: oposkin@opomart.com